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Our team is full of passionate plant parents ready to help. For the fastest reply, live chat us Monday-Friday 9am-9pm EST or fill out this quick form anytime. We respond to each and every message as soon as possible; this Spring, it may take 2-3 business days for us to get back to you via email. PS. We recommend adding info@thesill.com to your contacts to ensure our responses land in your inbox.
In the meantime, here is some information that may answer your question:
Order Status Update
Orders with standard shipping ship within 2-6 business days. Orders with express shipping ship within 1-2 business days. Tracking information is automatically sent to your email. More details about shipping can be found here.
30-Day Guarantee
We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. Learn more about our guarantee here.
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